DHL Delivery Robot

Maximizing pedestrian acceptance by appearance, interaction and intelligence design.



In the near future, autonomous robots will be implemented to facilitate last-mile deliveries. This project focuses on designing a concept that maximizes the acceptance by pedestrians.

The novel status of robotic technologies in urban environments asks for a critical view on how appearance and behavior can guide people into comfortable interactions.

The influence of the robot’s appearance on acceptance is significant. It can maximize people’s understanding of it’s function and it’s behavior and can create trust and enjoyment.

The level of human-likeness determines expectations that people have about the functioning of the robot and how it interacts with them. Expectations should be in line with the actual behavior.

Future delivery robots should be more human in how they manouver than pedestrians currently expect. This results in a more flowing crowd behavior and a less dominant position of the robot.